Employment at ArtCenter

Information Technology

Technical Support Analyst II

The Technical Support Analyst II is responsible for providing quality end user support both locally and remotely to all Mac and PC users in a small and highly productive department as part of the College’s Help Desk team. This position performs problem analysis and implements timely resolutions that vary in scope and complexity. The successful candidate performs thorough problem analysis, records requests for support, provides solution, or routes problems to third level Technology personnel (or vendors) as required. In a typical work week, this position may resolve over 100 technical requests on average.

Reports to: Director, Client Services

FLSA status: Non-exempt

Job posted 2/2/2018. Applications will be accepted until the position is filled. Qualified applicants should send cover letter with resume and employment application to HR@artcenter.edu and reference “Tech Support 2” in the subject line.

Applicants responding to posted job openings are asked to include a completed employment application with the application materials listed in the job posting.

Download ArtCenter Application


  • 2-year technical education/Associate’s degree, or equivalent experience in Technology
  • Minimum 4 years hands-on experience supporting clients in a complex, multi-platform environment and 3 years of experience managing vendors
  • In-depth technical knowledge of desktop Operating Systems and common office productivity software such as MS Office
  • Must be resourceful, adaptable, teamwork focused, with the ability to work independently
  • Excellent written and oral communication skills, detail-oriented, highly organized, able to balance priorities, takes initiative, reliable and resourceful
  • Knowledge of basic networking and client/server concepts
  • Ability to work well in a multi-ethnic and multi-cultural environment with students, faculty and staff
  • A commitment to diversity, and the ability to establish and maintain effective working relationships within ArtCenter’s diverse communities

Preferred Qualifications

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    Essential Functions

    Technical Duties — 70%

    • Provide technical support through the College’s Help Desk
    • Drive resolution of desktop problems, printer errors, account management, network/Internet access issues, as well as application interface issues
    • Document resolution for future reference
    • Analyze and research technical issues and provide accurate and expeditious resolution
    • Consult peers, review technical articles, and/or engage vendors to address problems until resolved
    • Create and maintain standard Mac and PC images for up to 250 computers assigned to administrative staff
    • Actively participate in the planning, testing, and deployment of new client-centric technologies, including upgrades to and replacement of existing Mac and PC based software and hardware, as well as incorporation of new software/tools/devices
    • Modify hardware and software configurations and/or revise end user practices to maintain a robust client technology platform
    • Adhere to asset management policies and procedures to tag, track and manage all desktop assets

    Operational Duties — 30%

    • Report common failures, trends, and issues
    • Provide basic orientation/training to end users
    • Assist supervisor to conduct periodic audits of all physical desktop assets across the campus
    • Assist in preparing various administrative reports such as problem reports and asset tracking

    Physical Demands and Working Environment

    The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

    Environment: Work is performed primarily in standard office and computer lab settings with frequent interruptions and distractions; extended periods of time viewing computer monitor; and interactions with other individuals. Due to the nature of the work environment, there is regular exposure to fumes, chemicals, dust and noise.

    Physical: Primary functions require sufficient physical ability and mobility to work in office and computer lab settings; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull moderate to heavy amounts of weight (up to 50 pounds); to operate modern office and computer equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

    Vision: Must be able to have the visual capacity to perform activities such as preparing and reading reports, viewing a computer terminal and other normal office work with or without correction.

    Hearing: Must be able to communicate effectively in the course of normal office communication or exchange ideas with or without correction.

    ArtCenter College of Design is committed to excellence through the establishment of a diverse faculty and staff that best represents our student body and its surrounding communities. The College considers qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability. Applicants who wish to request an accommodation for a disability may contact the Human Resources Department at (626) 396-2270.